It's always a privilege to brag on a business about a great customer service experience. On point, the recap of an experience I had at The Coffee Spot in Helena, MT. From the moment I walked through the door and the barista made eye contact calling out "Hi, be with you in a minute!", I had a feeling I was in for more than a cup of coffee. I ordered something they didn't have; a white chocolate mocha made with sugar free white chocolate powder. Instead of a reply such as " we don't have that." Period. The barista replied " I can make one with light sugar or a sugar free syrup, would you like to try that? How could I refuse? She continued to be polite and conversational with me as well as other patrons who walked in the door, answering my question about use of the wireless internet with " You don't need an access code, but if you have any problem logging in, let me know and I will re-boot the connection". After wandering outside to the patio tables, connecting to the wireless and enjoying my coffee, Armando ( the owner) came by, introduced himself and indicated if I ever needed the internet during hours the shop was closed to feel free to pull out one of the outdoor tables and chairs (stored off the patio during non business hours). Needless to say, I will frequent (and recommended) The Coffee Spot in "a New York minute." By the way, if you're wondering a New York Minute is - web definitions include: A 2004 comedy teen film starring Mary-Kate Olsen, a song written by Don Henley, the 357th episode of NBC's legal drama Law & Order, and in an instant; the blink of an eye, a very short time. In the words of Norman Vincent Peal, "To be successful is to be helpful; to make everything and everyone you touch a little bit better". Encouragement for the day - do whatever necessary to create a culture in your business such as the one found at The Coffee Spot, Helena, MT.
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28 September 2010
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